Shipping Policy
Shipping from Germany to the EU
All orders on handmadepalestine.eu are fulfilled from our Germany warehouse. This means fast EU delivery, and no customs fees or import duties — what you see at checkout is what you pay.
How long does delivery take?
We aim to process and dispatch orders within 2–3 business days. Once shipped, most EU deliveries arrive within 3–5 business days, depending on your country.
How much does shipping cost?
Shipping costs are calculated automatically at checkout based on the weight of your order and your delivery location. You will see the exact shipping cost before you pay.
Do I pay customs or import duties?
No. Because we ship from Germany within the EU, your order is not subject to customs fees or import duties. VAT is included in the price shown.
Which countries do you ship to?
We ship to all EU member states and selected European countries. If you do not see your country available at checkout, please contact us at hello@handmadepalestine.com.
Tracking
As soon as your order ships, you will receive an automatic email with tracking information.
If your tracking says “delivered” but you cannot find your package
Please check around your delivery location, ask neighbours, and contact the carrier directly first. If you still cannot locate the package, email us at hello@handmadepalestine.com with your order number and we will support you with next steps.
Wrong address or failed delivery
If an order is returned to us due to an incorrect address, missed delivery, or non-collection, we can reship the order once it has been returned. Reshipping costs are the customer’s responsibility.
Shipping carriers
We ship with EU carriers (for example DHL, DPD, or Hermes) depending on your destination and the shipping option you select at checkout.
Wholesale and special requests (shipping from Palestine)
If you are interested in a product that is not available in our online collection, or if you would like to place a wholesale order, we can sometimes ship directly from Palestine.
- DHL or FedEx: typically around 1 week to arrive, depending on destination.
- Please note that direct-from-Palestine shipments may be subject to customs fees and import duties depending on your country.
*Some countries are excluded from Palestinian shipping options.